Lighting FAQ

SEFINN FOUR Lighting FAQ

Do you offer free shipping?

Eligible orders with a merchandise subtotal of US$100 or more qualify for free standard shipping where offered at checkout. See our Shipping Policy for details.

How do I choose the right chandelier size?

Start with the room dimensions, ceiling height, furniture below the fixture, and the chandelier's listed width and height. For general sizing guidance, see our Chandelier Size Guide. The product-page dimensions should always be used when planning your installation.

Which chandeliers work best for high ceilings or two-story foyers?

Look for fixtures with enough vertical presence for the space and a suspension system that suits your ceiling height. Our High Ceiling, Foyer, and Staircase collections are the best places to start.

Can chandelier height be adjusted?

Adjustment depends on the specific fixture. Some models use adjustable cables, chains, rods, or multiple suspension points. Review the product specifications before ordering, or email us with the product link if you need help confirming the available hanging range.

Are bulbs included?

Bulb inclusion varies by product. Check the product page for the listed light source, bulb base, wattage, and included components.

Are your chandeliers dimmable?

Dimming compatibility varies by product, bulb or LED driver, and dimmer type. A fixture described as dimmable should still be paired with compatible components. Consult a qualified electrician if you are unsure about your existing dimmer.

Do I need an electrician?

Professional installation by a qualified electrician is recommended for hardwired fixtures, especially large, heavy, multi-tier, staircase, and high-ceiling chandeliers.

What should I check before installation?

Confirm the fixture dimensions, ceiling height, mounting location, ceiling support, electrical supply, included hardware, and product instructions. Large fixtures may require additional structural support or access equipment.

What if crystals or parts arrive damaged or missing?

Contact support@sefinnfour.com with your order number and clear photos of the affected parts and packaging. We will review the issue and determine the appropriate solution, which may include replacement components.

Can I return a chandelier after installation?

Installed, wired, altered, or used fixtures are generally not eligible for a standard return unless the issue is a verified defect or shipping-related problem. Review our Return & Refund Policy before installation.

How long is the warranty?

Eligible fixtures purchased from our store are covered by our 1-year limited warranty against verified manufacturing defects. See the Warranty Policy for exclusions and claim instructions.

How do I contact SEFINN FOUR?

Email support@sefinnfour.com. For an existing order, include your order number so we can assist you more efficiently.